Bridging The Gap in Online Transactions !

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Frequently Asked Questions

General Questions
Q: WHAT IS SOLVEPAY?
A: SolvePay is an online marketing and service provider , This service is available to you by using just your full name and email address after you have registered with us.
Q: CAN I PAY FOR SOLVEPAY SERVICES FROM ANY LOCTION IN THE WORLD?
A: Yes from anywhere in the world you can pay for solvepay services from the comfort of your home or office..
Q: IS THERE AN AGE LIMIT TO USING SOLVEPAY'S SERVICES?
A: Yes, there is. In order to register for a SolvePay account to gain access to our Service, you must be at least eighteen (18) years old.
Q: HOW DO I REQUEST A REFUND?
A: If service requested via solve pay is not deliver as promise the customer is authorized to login into his/her account and request full refund
Q: CAN I TRANSFER FUNDS FROM BANK ACCOUNT TO MY SOLVEPAY ACCOUNT?
A: No you cannot "transfer" funds to your SolvePay account from your bank account. What you can do however, is attach your bank account's credit or debit card to your SolvePay account so that the funds in your bank account can be available for you to use on SolvePay's platform.
Q: HOW DO I CHECK CURRENCY EXCHANGE FROM MY ACCOUNT?
A: You can conduct a currency conversation in the currency table located at the bottom of your Account Overview page. To convert your currency before you pay for our service.
Account Information
Q: HOW DO I ADD FUNDS TO MY SOLVEPAY ACCOUNT?
A: You can add funds to your SolvePay account by attaching either your debit or credit card to your SolvePay account. A maximum of three (3) cards can be attached to any account. The funds available on the attached card(s) is what will be available for you use on SolvePay.com.
Q: WHAT TYPE OF ACCOUNT CAN I OPEN ON SOLVEPAY?
A: On SolvePay's platform, there are two types of accounts. These are Primary Services Account and Secondary Services Account. both account have different service limitation prior to account user ID authentication
Q: HOW MANY CREDIT/DEBIT CARDS CAN I ADD TO MY ACCOUNT?
A: You can add a maximum of three (3) credit/debit cards to your account.
Q: HOW DO I CHANGE MY PASSWORD?
A: Here's how to change your password: 1. Log in to your Solvepay account 2. Click the greeting icon located at the top right of your account page 3. Click on "Edit Password" 4. Enter your old and new passwords and click Change Now. Here's how to change your security questions: 1. Log in to your SolvePay account. 2. Click the Profile icon next to "Log out." 3. Click the Security tab. 4. Click Edit next to "Security questions." 5. Select "Security questions" and click Edit. 6. Complete the information on the Security Measures page and click Submit
Account Security
Q: WHAT SECURITY PROTECTION IS AVAILABLE TO PROTECT MY INFORMATION?
A: Members' information is protected using SSL end to end encryption. This, in combination with the use of security questions and answers provide multiple levels of security to our members.
Q: HOW DO I KNOW IF AN E-MAIL IS FROM SOLVEPAY?
A: There are two ways in which you can verify whether any e-mail you receive from SolvePay is a legitimate e-mail from us: 1. Whenever SolvePay sends you an e-mail, we will always address you with both your FIRST and LAST NAME. (Example: Dear Mr. John Hope). 2. SolvePay will never request your password via an e-mail. If you have received any e-mail that does not address you by your FULL name, or you receive one that asks you for your password or answers to your security questions, please disregard or delete such e-mail since it is from a scammer, not from SolvePay.
Q: SECURITY QUESTIONS AND ANSWERS
A: When signing up with SolvePay for a new account, you are required to choose three questions from a list provided, and provide appropriate answers to these questions in order to complete your registration form. Please note that the answers you provide to your security questions will always be asked of you as a means of maintaining the security on your account and preventing any unauthorized login. Please remember that answers are case sensitive and must be written exactly as it is on your registration form. i.e. an answer that begins with a lower case letter cannot be typed in as an upper case letter and vice versa.
Q: HOW DO I CHANGE MY SECURITY QUESTIONS AND ANSWERS?
A: Here's how you can change your security questions and answers: 1. Log in to your SolvePay account 2. Click the greeting icon located at the top right of your account page 3. Click on "Edit Questions" 4. Complete the information on the Security Measures page and click Submit
Online Support
Q: HOW DO I REPORT A PROBLEM?
A: You can report a problem to SolvePay by simply clicking on the Complaint link located on your account's Dashboard.
Q: How do I get URGENT help?
A: In the event of an urgent situation where you need to speak to someone in SolvePay about your concerns, but are unable to sign in to your account for whatever reason, please contact us directly through our Contact form found at the top of SolvePay's website. You will be contacted within 24-48 hours to discuss your issue.
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