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SolvePay's Security Advice to All Members

Dear SolvePay Members,

When you register with SolvePay's online services, you will submit all the necessary information which will enable SolvePay to accurately identify you whenever you login. We are using this page to notify and advise you that your security and protection is of top priority to us at SolvePay. You can be assured that we will never send any email to you asking for your personal details after you have submitted it during your registration process. If you receive any email or phone call asking for personal login details, credit card information or your full name, you should know that such message is from cyber criminals and scammers, aiming to steal your information.
Do not give your information to anyone online that may claim to be from SolvePay. Disregard such messages, whether by phone call or e-mail, as SolvePay will never ask you for what we already have. SolvePay's Security team continues to work round the clock 24/7 to keep your information safe and secure from cyber threats.

Member Protection on SolvePay

Advanced data protection and security software in place

Tested and proven antivirus and firewall software installed

SolvePay always keeps its security software up-to-date, in order to be one step ahead

Dedicated personnel who continuously monitor and scan our server for any cyber threats

SolvePay utilises Secure Socket Layer (SSL) encryption to protect the information you transmit through our secure online services

Use of encrypted password log-on to SolvePay's secure website, to help safeguard against unauthorized access to your SolvePay account

SolvePay automatically terminates your session once we detect inactivity for five (5) minutes during your login session. This helps to protect your account.

SolvePay's Anti-Fraud Protection

SolvePay's teams are continuously working to ensure our members' data are secure and protected online. It is important to remember that cyber criminals always use tricks and tactics to deceive persons into disclosing their personal information to them. Please be careful and report any suspicious activity to SolvePay. Do not give in to online scammers. Always be alert and think carefully before you click on any links or emails that may come to you. SolvePay has assembled a highly experienced online security team that is committed and dedicated to our members' protection on our platform. We continuously invest in the latest updates in advanced security software, to enhance our users data information protection at all times.

SolvePay is designed to detect and prevent cyber criminals from gaining unauthorized access into our platform. In order to do this, we have put in place both digital and manual verification procedures that is second to none

SolvePay takes criminal activities very seriously. We have layers of screening in place to detect online scam. We advise that you do not open any email attachment that you are not sure of the origin. Even if you see an email from a known source, you can verify it by a simple phone call before you open or download attachment that can possibly destroy your computer and steal valuable information

Scientific research data shows that the majority of people worldwide use the internet now more than ever, to conduct daily activities. The best way to stay safe online is to be careful and always one step ahead of the criminals at all times

If we detect any suspicious activities with your account on our platform, we will contact you immediately. If it's urgent we may place a phone call to you or send you an e-mail. Before disclosing the reason for calling you, we will ask you simple security questions from our records to ensure we are speaking with the owner of the account.

Members' Data

The information you send to our secure platform online is automatically verified to ensure it is not altered during information transfers. SolvePay systems detect if data was added or deleted after you sent the information. If any alteration, manipulation or forgery has take place, SolvePay's service will automatically block your account and advise you to call SolvePay's security team before you continue with your account.

Protect Yourself

Safety tips that help to avoid phishing e-mail or Trojan Horse Virus Infection:

Never provide your confidential information to anyone online. SolvePay will not ask you for this information even if we call you or send an e-mail

Online criminals may copy or duplicate SolvePay's logo and image to send you an e-mail, suggesting it originated from Please always note that SolvePay will never ask you for information that we already have from you. Therefore, please delete such e-mail for it is pure scam designed to steal your information

Even if you know the origin of an e-mail address, do not rely on that alone because addresses can be faked. Pay attention to the contents of each e-mail and be careful of any links or attachments. Do not "Click on it"

Pay attention to your web browser before you enter your information to any site online. Ensure that such browser has the green padlock key icon and the website must start with "HTTPS"

When it is too good to be true, it is usually a scam. Do not fall victim online, only enter personal information on secure websites that you are 100% sure is safe

SolvePay Members' Responsibilities

Do not disclose your account information to others (including your identification question and answer)

If anyone contacts you to ask for personal information, claiming to be from SolvePay, we advise you to reject such request for it will be a scam

Contact us if you have any reason to believe that your account has been compromised

As far as possible, do not access SolvePay's online services from any environment where the internet connection is not secure. Beware of using public WiFi to access your SolvePay account, since public WiFi can easily be accessed by online criminals.

Do not leave your devices unattended while accessing SolvePay's electronic services. Be sure you always logout of your account

SolvePay Members Personal Identification Questions

When a member logs in to SolvePay to conduct transactions online, he/she will be asked to provide the answer to a Personal Identification Question. This will be a randomly chosen question from the list provided upon registration of the SolvePay account. Personal Identification Questions are another layer of security designed and put in place by SolvePay to secure your account on our platform, and to avoid unauthorized persons to gain access to your account without your knowledge.These questions are also used to issue a new password online (in the event you forget your original password). Personal Identification Questions are unique to each member and are not accessible by anyone else. Caution must be exercised when setting up these Personal Identification Questions and answers. We advise you to write down your answers and keep them in a safe place because you will be asked to provide the correct answer to these questions each time you login.

Once again, we reiterate that no-one at SolvePay will ever ask you to re-send your password or Personal Identification Answers. If someone identifies themself as a SolvePay employee and asks for your password, questions or answers, please be wary. Do not reveal your information to anyone, instead you should please contact the SolvePay Security team immediately via phone or email message alert.

Your Password

When you register to use SolvePay's online services, you will be issued an Activation Code that will enable you to verify your account instantly. Then, upon entering your chosen password, and giving the right answer to your PIQ (Personal Identification Question), you will have full access to your SolvePay account to begin your transactions.

SolvePay Cookies

SolvePay uses cookies for purposes that are beneficial to our Members. For example, we use cookies to improve how our users navigate through our website, to save online preferences and to ensure that the security of online transactions on is always guaranteed. Cookies are always encrypted, meaning that the information contained inside the cookie file is scrambled and can only be decoded and read by SolvePay.

E-mail And Security

We can all agree that everyone needs to exercise great caution when using their e-mails. You should never include your password, PIQ and answers, or credit card numbers in any e-mail. Only general inquiries should be sent to SolvePay. You are advised not to include any personal details in your messages to us, as we already have them.


SolvePay's encryption is used for all online transaction sessions or whenever personal or credit card information is requested from you. Encryption encodes the information that flows between your computer and our computer systems, making it difficult for unauthorized individuals to intercept, read or alter your online communications and transactions. We require that your browser supports strong encryption bit when you access our online services. If your browser does not support strong encryption bit, you may likely have difficulties in accessing SolvePay's services online. We take our user data protection very seriously.

Safe Practices Online

Updated Anti-virus Software

Always keep the antivirus software on your devices "Up-to-date". Out dated software can affect the security of your online activities. You should be alert for warnings of out-dated or expired antivirus software on your devices, and always keep them up-to-date. It is a good practice to regularly check for software updates on the web site of your browser manufacturer like McAfee or Norton antivirus.

Ensure Secure Login

For your protection, we require that you "login" when you have access to a secure internet connection, and we recommend that you "logout" when you are done. You should not leave your device unattended while logged in. However, as an added protection for you, we will automatically log you out if our system notices that there is inactivity for a period of five minutes. We recommend that you always close and exit your browser after using SolvePay's secure online services like conducting electronic money transfer to family members or friends. This will ensure that any information temporarily stored in your browser is erased, preventing others from viewing this information later on.

Create Long And Strong Passwords

Your password grants access to your personal information and SolvePay's services online. To prevent someone else from easily guessing this information, we encourage you to use a combination of letters, figures and characters to formulate a strong password.
  • Choose unique passwords. Longer passwords with 6-10 or more characters are generally stronger.
  • Avoid passwords that are real words or obvious choices, such as family names, birthdays or telephone numbers.
  • Avoid using the same password for multiple websites.
  • If your username or password automatically appears in the sign-in page of any website, you should disable the auto complete function in your browser setting.
  • Protect your password. Memorize it or keep it in a safe place. Change it if you suspect any suspicious activity on your account and do not reveal it to anyone.

    Protect Yourself From Cyber Criminals

    Proper preparation prevents poor performance.
    Keep your information secure and protect yourself against identity theft. Identity thieves steal your personal information and use it to obtain funds or credit in your name. Identity theft can take months to detect and it can take just as long to correct the damage. To protect yourself from identity theft, do not give thieves an opportunity to steal your information. Keep personal information including your security questions and answers in a safe place. Only share personal information with trusted third parties. Properly discard sensitive information and ensure it is shredded.
    If you suspect you are a victim of identity theft, file a report with SolvePay immediately. Print out a copy of suspicious transaction records so that you can provide evidence to the various companies you may need to contact. Then contact your credit card's issuing bank to secure your account. We will always do our best to protect our members' precious information that is entrusted to our care. Your personal information is safe and secure on our platform. We are committed to the safety of our customers online. For any security concerns, please contact the SolvePay Security team at: